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Please contact us via live chat or email at with your account details so we can assist you as soon as possible.Your feedback is very important to us as we continue improving our support services and overall player experience.Best regards,Spinrise Team We sincerely apologize for not meeting your expectations.We have carefully reviewed the concerns you raised regarding VIP treatment, support response times, and your request to close your account. Please note that any wagering requirements applied to deposits or gameplay are outlined in our terms and conditions, and we understand how frustrating they may feel if they were not clearly expected.Regarding the verification process and the removal of previously submitted documents, this is not the experience we aim to provide. Please contact us via live chat or email at with your account details so we can take immediate action.We truly appreciate your feedback, as it helps us improve our responsible gaming measures, customer support, and overall player experience.Best regards,Spinrise Team We sincerely apologize for not meeting your expectations.We take responsible gambling very seriously, and your concerns regarding limits and account closure are extremely important. Please contact our support team via email at or live chat so we can take immediate action and provide you with the appropriate assistance.We appreciate you bringing this to our attention and would value the opportunity to resolve it properly.Best regards,Spinrise Team

Registration and depositing weren’t complicated and were quite quick. We regret that your experience has not reflected this standard (and your feedback will be used to strengthen our processes and ensure such situations are avoided in the future.Best regards,Spinrise Team We fully understand how concerning it must feel to believe your account was closed), only to see it reopened, and we sincerely apologize for the distress this has caused.Account closure requests, especially those related to responsible gaming, should always be handled with urgency and clarity. We regret that your experience has not reflected these standards (and your feedback will be used internally to strengthen our communication), follow-up procedures, and staff training to ensure such issues are handled properly in the future.Best regards,Spinrise Team We completely understand how upsetting it must feel to have your request delayed or redirected without a proper resolution, and we sincerely apologize for this.Account closure and responsible gaming requests must always be treated with urgency and respect. It’s also wonderful to know that our support team has been fast and helpful whenever you reached out.

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